Plain‑English answers about buying, filling in and signing your documents — plus guides to the UK law behind them.
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Immediately. Checkout hands you the download straight away — Word or Excel, depending on the template — and it also appears in your account dashboard for re‑download at any time. There is no email delay and no waiting on a human.
No, but we recommend one. It is free, needs no card, and keeps every document you ever buy in one place with your download history and receipts.
Every field you need to complete is written in [square brackets] with a plain‑English note explaining what goes there. Open it in Word, Google Docs or Pages, replace the brackets, delete any clause you do not need.
Yes. The documents are fully editable. On Professional and Business plans the clause builder lets you add and remove clauses before you download, with recommended sets to guide you.
Yes. Electronic signatures are legally binding under the Electronic Communications Act 2000 and UK‑retained eIDAS. Easy‑Sign timestamps each signature and issues a certified PDF with an audit trail, accepted by HMRC, banks and courts.
No. They receive a secure signing link by email, sign in their browser, and get their certified copy automatically. Nothing to install, no account to create.
Some do. Employment, HMRC and GDPR documents apply UK‑wide. Tenancy, wills and party wall documents are England & Wales only — Scotland has separate templates, such as the Private Residential Tenancy. Every template carries a jurisdiction badge.
Section 21 no‑fault evictions are gone, tenancies are assured periodic, a written statement of terms is mandatory, and rent increases run through Section 13 only. Every tenancy template in our library has been rewritten for it.
Yes — permanently, from your dashboard. If we have updated that template for new legislation since your purchase, you will see the update flagged.
Business plans include up to 5 seats. Each person gets their own login, you control who can access which documents, and usage is visible to the account owner.
STILL STUCK?
Email us — we answer the same working day
UK‑based support, Monday to Friday. Business plans get phone support too.